The following is Alinea Workshops Terms & Conditions. Please read carefully. PDF copies are available via email (downloadable link coming soon).

Quotes

Alinea Workshop provides written quotes for all work at the request of the customer. Quotes are valid for 90 days and after such time must be rewritten. 

Ordering

Payment must be made in full for orders under $1000 before work begins. 

We require a 50% deposit on all orders over $1000 to commence work. Balance (including shipping charges) must be paid in full at least 7 days prior to expected completion of order. All deposits are non-refundable after 7 days. 

Pieces listed as “in stock” must be paid in full before shipping/pickup arrangements are made

Storage Charges

Storage charges begin to accrue if a piece remains in our possession (10) days after the piece is complete and the customer has received written notice as such. Storage charges are 5% of the final value of a piece, charged weekly. A $600 chair would accrue $30 weekly until being considered abandoned.  

Abandonment

A completed or otherwise paid-for piece, including those listed as “in stock”, will be considered abandoned 90 days after the final invoice is sent without prior arrangement with us. All abandoned pieces will be returned to our inventory and no refunds will be issued. 

Payment Methods

Alinea Workshop accepts payment via Credit Card, Bank Transfer, and Check. We also accept electronic transfer (Venmo and Zelle) for payments under $1000.

Shipping

All pieces can be shipped nationally via several white glove vendors we have relationships with. Local delivery by us can be arranged at our discretion, within the DC-Baltimore metroplex and surrounding regions. Complex millwork pieces or custom pieces requiring assembly may require our delivery and installation and will be quoted inclusive of these charges.

Returns

Returns will be considered exclusively in cases of obvious manufacturer defects. Wood, leather, & stone are all natural materials and as such can have considerable variance. All efforts are made to ensure visual harmony and to adhere to our strict aesthetic standards. As such, customer dissatisfaction in these areas will not be considered as a reason for a return/refund request.

If customers are dissatisfied with the quality of their pieces, they are to notify us within 30 days of receiving them with documentation of the defects. It is at Alinea Workshops sole discretion to consider returns. Claims must be submitted via email and include photographic evidence of dissatisfactory work.

Warranty

Alinea Workshop warrantees its products to the original purchaser to be free of defects in workmanship and materials under normal use and under conditions for which the product was designed for a period of ten (10) years for residential use and five (5) years for commercial use.

During this warranty period, Alinea Workshop will repair, or at its option, replace any product proven to be defective with regards to joinery. Alinea Workshop shall not be liable for loss or any consequential or incidental damages that may arise as a result of defective product.

This limited warranty does not apply to:

• Damage caused by a carrier or transportation of the product.

• Outdoor furniture pieces.

• Product not properly maintained per furniture care instructions.

• Normal wear and tear or acts or omissions of parties other than Alinea Workshop. 

• Durability or suitability of any exterior surface coatings or finishing treatments over the term.

• Matching of color, grains or texture except as specified in Alinea Workshop’s  

• Natural variations occurring in wood, stone, and glass shall not be considered defects, and Alinea Workshop does not guarantee the colorfastness or matching of colors, grains or textures, or surface hardness of such materials.

• Large thickness slabs may incur checking over the long term with seasonal movement. This is not considered a defect, and is the natural movement of the wood seasonally.

• Adequacy of any electronic components.

This warranty does not cover any product repaired or altered by any person not so authorized by Alinea Workshop, including user modification, improper use, or installation of products.

Alinea Workshop must be notified of any claim against this warranty within five (5) years (commercial) or ten (10) years(residential) from the date of shipment. To obtain the benefit of this warranty, contact Alinea Workshop in writing. It is the responsibility of the purchaser to arrange the return of product to Alinea Workshop and to assume all costs relating to any

incidental or consequential damages.

Customization

Alinea Workshop is proud to provide a broad and flexible array of materials and finishes in all of our pieces. However, custom materials and finishes are always up for consideration to ensure customer satisfaction. 

When a custom material or finish is specified, it will require additional sampling, and we will require written approval of all custom finishes. 

Please note: some woods or materials simply will not work in some applications. It is Alinea Workshops sole discretion to allow for specification of custom materials including alternative wood species or stone types. 

If a lacquer color is specified, it must be a standard color from a commercially available vendor. In such cases chips will not be issued for customer approval unless requested by the customer. If a custom color is required, we will provide a chip, based on the customer's own chip or their specifications, for written approval prior to beginning any work. This will have lead time and cost implications as well on a case-by-case basis, and will be quoted as such. 

Lead Times

Our lead times are given to customers for the purposes of logistical planning for their home or business. Lead times are our best estimates and are not legally binding contracts. Custom furniture lead times may vary on a case by case basis. 

Standard pieces, ordered from our site, will typically carry a 6-8 week lead time. 

Custom pieces may be longer depending on the specific conditions of the piece. Estimated lead times for each piece will be stated in all quotes and invoices. Stated lead times may change and we will make our best efforts to notify customers immediately, in writing, of any such changes. Delays in production not originating from our workshop will not be considered grounds for liquidated damages. Delays originating from issues in our work will be considered. We will present written evidence of delay origins where applicable upon customer request. 

Samples

Alinea workshop is happy to provide samples for project specific finishes or full sets for your sample library. One set of finishes will be provided to each designers office (or each location for larger firms) and project specific finish samples are provided to end users. 

If additional rounds of samples are requested or custom finishes are specified, there will be charges for the additional labor and logistics involved. 

Care & Maintenance

Unlike furniture made from other materials, solid wood continues to “live” after its tree life has ended. With seasonal moisture and temperature changes, wood expands and contracts – this is something that has been accounted for in the construction of all of our pieces. However, movement of the piece can be expected with the seasons. The furniture should be kept indoors within a climate-controlled area and out of direct sunlight.

All furniture should be used in a stable, controlled atmosphere and positioned to avoid direct sunlight. The ideal climate is 65-75 degrees Fahrenheit with 35-55% relative humidity. Never place your furniture piece directly next to or in the direct line of a climate control source such as a radiator or HVAC vent, as this can cause warping of the wood and joint failure. 

To remove dust from the natural cracks in our furniture pieces, use a soft toothbrush.

All pieces, unless otherwise specified, are finished with a no-VOC organic hardwax oil. Regular maintenance cleaning should be done with a damp rag or paper towel and then dried off immediately. Occasionally, hardwax oil finishes will benefit from a rejuvenation with a product such as Rubio Monocoat's Surface Care Spray Kit. Beyond that, there are many products that can support a piece’s beautiful luster and soft touch. Please contact Alinea Workshop before purchasing and using any products, as we would be happy to guide you to your best finish. 

Repurchase

Alinea Workshop is offering an industry-first practice in our Repurchase program. Customers who would like to redesign a space, move, downsize, or otherwise need to rehome a piece of ours can come to us first, and we will offer a market-beating purchase offer. 

Alinea Workshop is interested in stewarding these pieces to their best homes. We understand that sometimes this is not a life long relationship, and that’s ok. When someone is ready to offload a piece, we would rather buy it back and start the process again to find someone else interested in our work and our story. 

Trade Pricing

Alinea Workshop offers trade members 15% off list price on any item and more for larger packages. To join our trade list, please reach out to us via email with the relevant details of your practice, and copies of your relevant sales tax and use certificates.